We want you to love your light.

1. Contact us with your order number. After approval, we'll provide the correct return address for that specific item. Do not return it to the address on the original parcel, because return destinations can vary by product.

2. Pack the fixture in its original packaging, including all accessories, mounting hardware, and documentation.

3. Drop off the package at your nearest shipping location. We'll send you a confirmation once it's on its way back.

4. Once we receive and inspect the return, we'll process your refund within 10 business days to your original payment method.

To be eligible for a return, fixtures must be in their original condition — unused, with all original packaging, hardware, and documentation included.

Fixtures that show signs of installation, modification, or damage not caused by shipping are not eligible for a full refund. We'll reach out to discuss partial refund options in these cases.

If your fixture arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll ship a replacement immediately at no cost to you, or issue a full refund — whichever you prefer.

Every VAELOR fixture is covered by a 1-year warranty against defects in materials and workmanship under normal residential use. If you believe your fixture has a covered defect, contact us with your order number and photos — we'll review your case and, if confirmed, ship a replacement free of charge. The warranty does not cover damage from improper installation, modification, misuse, normal wear and tear, or use in commercial or outdoor settings.

Want to swap for a different finish or model? Contact us with your order details, and we'll arrange an exchange. Customers are responsible for return shipping.

If the new fixture costs more, we'll invoice the difference. If it costs less, we'll refund the difference to your original payment method.